Shipping policy

At Jadvero, we are committed to providing a reliable and convenient shipping experience. We carefully process and ship your orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, promotions, or unforeseen circumstances, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times vary depending on your destination and shipping carrier.

Domestic orders: 3–7 business days
International orders: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may take longer due to customs procedures, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated and displayed at checkout based on your delivery address, order details, and available shipping method.

From time to time, Jadvero may offer free shipping or discounted shipping promotions. Any applicable conditions will be clearly displayed during checkout or as part of the promotion.

International Shipping

We ship to destinations that are available at checkout.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delays that are outside of our control.

Shipping Address

Please make sure that your shipping address, phone number, and other contact details are accurate when placing your order.

If you need to change your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has entered processing or has been shipped.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Order Tracking

When tracking is available, tracking details will be sent to the email address provided when placing your order.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

If your order has not arrived within the estimated delivery timeframe, please contact us so we can assist you in tracking your shipment.

Delayed or Lost Packages

Jadvero is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, public holidays, high-volume periods, or other circumstances beyond our reasonable control.

If your package appears to be significantly delayed or lost, please contact us at info@jadvero.com, and we will do our best to assist you.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at info@jadvero.com.

Please include your order number and clear photos of the damaged product and packaging. We will review the case and determine the appropriate resolution in accordance with our return and refund policy.