Return and Refund Policy

Last updated: August 16, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms below.

1. Return Period

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused and in the same condition in which you received it.
• Be unworn, where applicable.
• Have all original tags attached, where applicable.
• Be in its original packaging.
• Include all accessories, manuals, and other items originally included with the product.
• Be accompanied by your order number or proof of purchase.

Items that do not meet these requirements may be refused or may qualify for a partial refund.

2. How to Request a Return

To request a return, please contact us at:

narahmad20220@gmail.com

Please include your order number, the item you wish to return, and the reason for the return.

If your return request is approved, we will provide you with the return instructions and the return address.

Please do not send any item back to us before your return request has been approved. Unauthorized returns may not be accepted.

3. Return Shipping Costs

Unless the item is defective, damaged upon arrival, or we sent you the wrong item, the customer is responsible for the cost of return shipping.

If the return is caused by an error on our part or the product is confirmed to be defective or damaged, we will cover the reasonable return shipping costs or provide an appropriate solution.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is defective, damaged, incomplete, or different from what you ordered, please contact us as soon as possible and preferably within 7 days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the damage, defect, or incorrect item.

After reviewing the issue, we may offer a replacement, a full refund, or another appropriate solution.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or customized products.
• Digital products after they have been accessed or downloaded.
• Products that cannot be returned for health, hygiene, or safety reasons after being opened or used.
• Products damaged due to misuse, improper installation, accidents, or normal wear and tear.
• Gift cards, where applicable.
• Products clearly identified as non-returnable at the time of purchase.

Sale or clearance items may be subject to additional return restrictions, which will be stated on the product or at the time of purchase.

If you are unsure whether a particular product is eligible for return, please contact us before making your purchase or before submitting a return request.

6. Exchanges

If you would like a different size, color, model, or another product, the fastest option is generally to return the original item and, once the return is approved, place a separate order for the replacement item.

Exchange requests may also be handled depending on product availability.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

We will process approved refunds within 10 business days. Please note that your bank, credit card company, or payment provider may require additional time to process the refund and make the funds available in your account.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective product, an incorrect item, or where otherwise required by applicable law.

8. Partial Refunds

A partial refund may be issued in certain circumstances, including when:

• The item has been used or worn.
• The item or its packaging has been damaged after delivery.
• Parts, accessories, tags, or other items are missing.
• The returned item has lost value due to its condition.

9. Late or Missing Refunds

If you have not received your refund after it has been approved:

1. Check your bank account or payment account.
2. Contact your bank or payment provider.
3. If you have completed these steps and still have not received your refund, contact us at narahmad20220@gmail.com.

10. European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days, without providing a reason, subject to applicable consumer protection laws and any legal exceptions.

Returned products should generally be in the same condition in which they were received, unused or unworn where applicable, with original tags and packaging.

Nothing in this policy is intended to limit any mandatory consumer rights that apply under the laws of the country where you live.

11. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us at:

Email: narahmad20220@gmail.com

Please include your order number and a description of your request so that we can assist you as quickly as possible.

We reserve the right to refuse returns that do not meet the requirements of this policy, subject to applicable consumer protection laws.

This policy does not limit any rights you may have under applicable laws and regulations.