Refund policy

Thank you for shopping with Jadvero. We carefully inspect and process orders before shipment. Please read the following policy carefully before placing your order.

1. No Returns or Refunds

Jadvero does not accept returns, exchanges, or refund requests for products that are delivered as described and in good condition.

Refunds are not available for reasons including, but not limited to:

Change of mind.
No longer wanting or needing the product.
Ordering the wrong product.
Ordering the wrong size, color, or variation, where applicable.
Personal preference.
Failure to review the product description before placing an order.
Delays caused by circumstances outside our reasonable control.

Once an order has been processed and shipped, it cannot normally be returned or cancelled.

2. Defective or Damaged Products

If your product arrives defective, damaged, or unusable due to a manufacturing or shipping issue, you may contact us for assistance.

Please contact us within 7 days of delivery at:

info@jadvero.com

Your request should include:

Your order number.
A clear description of the problem.
Clear photos showing the damage or defect.
A video showing the issue, if applicable.
Photos of the original packaging if the product was damaged during shipping.

We may request additional information or evidence to verify the issue.

3. Full Refund for Confirmed Defective Products

If we determine that the product arrived defective or damaged and the issue is covered by this policy, Jadvero will process a full refund for the affected product.

The refund will be issued to the original payment method used to place the order.

You will not be required to return the defective product unless we specifically instruct you to do so.

4. Refund Processing

Once your defective-product claim has been approved, we will process the refund within 10 business days.

After we process the refund, the time required for the funds to appear in your account depends on your bank, credit card company, or payment provider.

Jadvero is not responsible for additional processing delays caused by your financial institution or payment provider.

5. Products Damaged After Delivery

Jadvero does not provide refunds for products that are damaged after delivery due to:

Misuse.
Accidents.
Improper installation or use.
Failure to follow the product instructions.
Normal wear and tear.
Unauthorized modifications or repairs.

6. Incorrect Products

If you receive a product that is materially different from the product you ordered, please contact us at info@jadvero.com within 7 days of delivery.

Please provide your order number and clear photos of the product received.

We will review the issue and, where the error is confirmed to be ours, provide an appropriate solution.

7. Order Cancellations

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be accommodated after an order has been placed.

If you need to request a cancellation, contact us as soon as possible at info@jadvero.com.

If the order has already been processed or shipped, cancellation may no longer be possible.

8. Consumer Rights

This policy does not exclude or limit any rights or remedies that cannot legally be excluded or limited under the applicable consumer protection laws in your jurisdiction.

Where applicable law provides mandatory rights relating to defective products, returns, cancellations, or refunds, those rights will continue to apply.