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Frequently Asked Questions
Find clear answers to the questions our customers ask most.
Delivery typically takes 3–7 business days depending on your location.
Yes, we ship to multiple countries. Contact us for more details.
We do not accept returns, exchanges, or refunds for items delivered as described and in good condition. If your item arrives defective or damaged, contact info@jadvero.com within 7 days of delivery with your order number, a description of the issue, and clear photos (and a video if applicable). Approved claims receive a full refund for the affected product to the original payment method, processed within 10 business days of approval. You do not need to return the defective item unless we ask you to. Your statutory consumer rights remain unaffected.
If your item arrives defective or damaged, contact info@jadvero.com within 7 days of delivery with your order number, a description of the issue, and clear photos (and a video if applicable). If the damage occurred during shipping, please include photos of the packaging. We’ll review the issue and guide you through the next steps. You do not need to return the item unless we ask you to. Your statutory consumer rights remain unaffected.
Some items are available for pre-order. Check the product page for details.
We recommend wiping with a soft cloth and avoiding direct sunlight to preserve quality.